Configuration

In this section we have all the configuration option for the system broken out into their functional area.

Department Settings

Stations & Groups

Call Import Settings

Custom Statuses

Test Messaging

Templates

Protocols

Types

Distribution Lists

Security & Permissions

Subscription & Billing

Calls & Dispatch

The core part of the Resgrid system is the Calls (Dispatch) facilities. Calls can be created in the system by hand, through external applications or tools, like the Resgrid Responder app or Dispatch app, can be created by importing emails or data payloads like JSON or XML, or even directly by api call.

Protocols

Protocols also known as Dispatch Protocols, are department defined procedures, actions, SOPs, etc that should be followed during an operation. For example the most common Protocol in the Resgrid system is the Dispatch version that activates when a new call is created in the system.